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Privacy Policy

Effective Date: March 19 2025

1. Introduction

Firefighters Move U (“FFMU,” “we,” or “us”) values your trust and is committed to safeguarding your personal information. This Privacy Policy describes how we collect, store, use, and share your data when you use our services or visit our websites (collectively, “Site”). By using our Site or services, you acknowledge and agree to the terms outlined below. If you do not agree, you should discontinue using our Site and services.

2. Types of Information We Collect

We collect information to fulfill your service requests, provide customer support, and comply with legal and regulatory obligations. The types of information we may gather include:

  • Personal Details: For example, name, address, email, and phone number. If you use a mobile device, we may also gather device-specific details like unique device IDs and location data to better serve you.
  • Service-Related Data: Details about your moving and storage needs, including inventory lists, schedules, or particular instructions you provide.
  • Payment Information: Billing details, such as credit/debit card numbers or other financial account data necessary to process payments.
  • Website Usage Information: Non-personal data including your IP address, browser type, and the pages you visit on our Site, which helps us improve user experience.

3. How We Use Your Data

We utilize the information we collect for a variety of purposes, including but not limited to:

  • Providing the moving, storage, and related services you have requested.
  • Processing service fees and issuing invoices.
  • Contacting you regarding scheduling, service updates, or customer feedback.
  • Improving our Site’s functionality, performance, and user experience.
  • Meeting regulatory or legal requirements.
  • Addressing comments and mentions on social media about FFMU.

4. Sharing Your Information

  • General Sharing Practices: We do not sell your personal information. We may, however, share data with third parties who assist us with specific tasks—such as processing payments, performing analytics, or delivering specialized services. These partners are required to keep your information secure and use it solely for the services requested.
  • Legal Requirements: We may disclose data in response to lawful requests (e.g., subpoenas or other legal processes) or when necessary to protect our rights, safety, or property.
  • Mobile Network Carrier Guidelines: In accordance with mobile network carrier guidelines, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Choices and Rights

  • Opting Out: If we ever change our approach to data-sharing practices, we will post a notice on our Site. You will be given the choice to opt out of any new use or sharing of your data.
  • Accessing or Updating Your Data: You can ask to review, correct, or remove your personal information at any time by emailing us at office@ffmoveu.com. Certain details may need to be retained for record keeping or legal compliance, even if you request deletion.

6. Data Security

FFMU enforces strict security measures to protect your information. Only authorized employees can access your data, and we use appropriate physical, electronic, and procedural safeguards that comply with industry standards. By using our services, you consent to these protection methods. If you do not agree, you should cease usage of our Site and services.

7. Cookies & Tracking Technologies

We use “cookies” and similar tools to recognize returning users and streamline your experience on our Site. A cookie is a small piece of information stored on your computer or device. It helps us improve website performance, manage traffic, and personalize content. You can adjust your browser settings if you prefer to disable cookies, but some features on our Site may not function as intended without them.

8. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our services or the law. The “Effective Date” at the top of this Policy indicates when the latest version goes into effect. If we make significant changes, we will provide at least 30 days’ notice on our Site. By continuing to use our services after such changes, you accept the updated Policy.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, or if you wish to opt out or modify your personal data, please reach out to us:

Firefighters Move U
240 Industry Parkway, Nicholasville KY 40356
Phone: 859-982-5626
Email: office@ffmoveu.com

10. SMS Terms & Conditions / Mobile Messaging Disclosures

We use mobile messaging (SMS) to keep you informed about your services, appointments, and other relevant updates. By opting in to receive text messages from us, you acknowledge and agree to the terms below:

  1. Opt-In Message
    • “Thank you for opting in to receive SMS messages from Firefighters Move U. Message frequency may vary. Message and data rates may apply. Reply STOP to stop receiving messages from us. Reply HELP for more information.”
  2. Help Message
    • “Firefighters Move U: For help or information, please contact us via +1 859-982-5626. Reply STOP to opt out of messaging.”
  3. Opt-Out Message
    • “Firefighters Move U: You will receive no further messages from us. If this was in error, reply UNSTOP to continue receiving messages.”
  4. Automated Messages
    • Some of our messages are sent automatically (e.g., confirmations, reminders, status updates). Towards the end of these messages, you will see: “You may opt out of further messaging by replying STOP. Reply HELP for more information.”
  5. SMS Terms & Conditions
    • By subscribing to Firefighters Move U SMS services, you agree to receive text messages from us regarding your requested services, scheduling, or status updates.
    • Firefighters Move U will send SMS messages to communicate with customers to provide a better overall experience.
    • For HELP, please contact us at +1 859-982-5626.
    • To opt out of receiving messages, reply with “STOP” at any time.
    • Message frequency may vary. Standard message and data rates may apply.
  6. Data Usage for SMS
    • In accordance with our Privacy Policy (see Section 4), no mobile information will be shared with third parties or affiliates for marketing/promotional purposes, and text messaging originator opt-in data will not be shared with any third parties.
  7. Your Rights
    • You have the right to discontinue receiving text messages by replying STOP.
    • If you believe you have received messages in error or wish to file a complaint, please contact us at office@ffmoveu.com or +1 859-982-5626.